Why Grasp

The $1.4 trillion financial advisory industry relies heavily on costly and scarce cognitive labor. It’s so inefficient that firms charge millions of dollars for junior teams, whose work is 90% manual and repetitive. We are convinced that AI will provide a massive productivity uplift by automating and enhancing this work.

Grasp is purpose-built to lead that transformation, with proprietary AI systems designed specifically to solve the complex workflows of finance professionals. We’re growing 4x year-over-year and scaling our team quickly.

Role

The Customer Success Manager will be responsible for retention and upsell identification across our customer base. You will own the commercial relationship post-sale, working closely with customers to align Grasp’s AI platform with their strategic objectives and evolving needs. This includes onboarding new customers, introducing product updates, executing renewals, and identifying upsell and cross-sell opportunities. On top of this, you will continuously gather and analyse customer insights to inform product development and the company’s go-to-market strategy.

Skills and requirements

2+ years of relevant experience, either from:

• Customer Success, Account Management, or a similar customer-facing role in B2B SaaS, with strong track record vs. targets and peers, OR

• Corporate finance, management consulting, or private equity roles.

In addition, you need:

• Strong commercial acumen with the ability to manage renewal processes and identify growth opportunities.

• Excellent communication skills, with the ability to build trusted relationships with senior stakeholders.

• A proactive, solution-oriented mindset with a clear focus on delivering measurable customer outcomes.
  

What we offer

• A unique opportunity to join a fast-growing scale-up at a defining moment in the evolution of AI.

• Significant opportunities for professional and personal development with meaningful ownership from day one.

• A competitive compensation package including fixed and variable components as well as stock options.

Applications are reviewed on a rolling basis. The final application deadline is March 27th.